Posts Tagged ‘baltimore’

Our Customers take Center Stage

Tuesday, October 30th, 2012
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Last week, Constellation customers gathered in Baltimore for our final Customer Summit of 2012. Each summit included informative training sessions on NEWSTAR and BuildTopia systems, as well as networking opportunities amongst fellow builders. This year, we decided to host our customers at our regional offices in Toronto and Baltimore to provide some insight into how Constellation works, as well as to keep the event as interactive as possible: as you can see above, there was no room for the photographer!

The day’s sessions included a Product Roadmap for 2013, as well as updates and training regarding NEWSTAR and BuildTopia. Customers were treated to a networking dinner after each day of training, where we relaxed and enjoyed some wonderful meals at the Woodberry Kitchen.

We also awarded some prizes:

Mark Baysden of DSLD Homes was presented with an iPad for submitting the most SSRS Reports in our recent contest (photo below). Jared Rogers of Simmons Homes was the lucky winner of a Microsoft Surface, simply for registering early for the NEWSTAR Summit. And Michelle Jungers of Grand View Builders took home the “early bird” Surface at the BuildTopia Summit.

Here are some comments from our builders who made the trek:

“Talking with other builders and how they do things was very helpful.” – Grand View Builders

“I found the summit very informative and useful. I look forward to us implementing some of the new applications.” – Simmons Homes

“One on one time with Constellation folks is invaluable.”Embassy Homes

A huge Constellation thank you goes out to all the builders who attended our Customer Summit. We strive to ensure that all of our customers are maximizing the value they receive from their investment in our software.

If you missed the summit, or would like to be informed of upcoming summits, please let us know!

Customers' corner: chatting, networking, learning!

Customer service review from our award-winning support team

Mark wins an iPad for submitting SSRS reports for the NEWSTAR Community


The Constellation team pep talk!

NEWSTAR Users Converge for 2012 Customer Summit

Tuesday, June 19th, 2012
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NEWSTAR users from Ontario and beyond joined Constellation’s experts for a full day of networking and learning at the Kingbridge Conference Centre in King City on Wednesday, June 13. Constellation was thrilled to host 75 attendees from over 30 organizations, at an event geared towards helping current customers to maximize the software they already have – and to provide sneak peeks at the NEWSTAR enhancements that will be rolling out in the months to come.

Constellation is always listening for customer feedback, providing service, support, and opportunities to learn through a range of channels, culminating in regional summits. A number of speakers provided insights, including NEWSTAR experts and vendors highlighting software that integrates directly and seamlessly with NEWSTAR.

Blayne Parrish of Center6 demoed InformXL; helping to ensure that NEWSTAR users are using the tool to its full potential, generating reports from their NEWSTAR system in real time. John Linney of Tarion discussed MyHome, a digital platform that allows new home buyers to ensure their warranties are being upheld to legal standard. And Chang Su impressed wide-eyed builders with customizable user-controlled 3D walkthroughs of new homes. Center6’s InformXL is currently offered in NEWSTAR, with version 2.0 on the way; Tarion’s MyHome will be a big part of the next release of NEWSTAR; and Constellation is currently testing Your Home 3D with NEWSTAR.

Customers eagerly networked, discovering new ways to utilize their NEWSTAR solution that they may not have considered – furthering the NEWSTAR community through shared information and ideas. Constellation’s development team was all ears, listening for where their attention should be placed next.

Constellation’s next NEWSTAR Regional Customer Summits will be taking place in Baltimore, MD and Dallas, TX this coming fall – details to follow.  Also, customer feedback from the Summit suggested a high level of interest in a North America-wide multi-day customer summit. If you would be interested in a larger-scale summit, please contact Cathy Kotsopoulos.

NEWSTAR is a comprehensive suite of integrated software modules for homebuilders, all designed to help you increase sales, and enable you to earn more on each home with more satisfied customers.

NEWSTAR customers can access slides from the day’s keynote speakers by following this link and logging into the Client Care Center. Constellation is always available to customers through the Client Care Center, and group discussions are welcome through the private NEWSTAR LinkedIn community and the public forum of Twitter.