We just put the finishing touches on the latest OnLocation-Warranty customer experience video. The video describes our mobile solution for paperless PDI, inspections, and warranty walkthroughs. Home builders can capture electronic signatures on a tablet device and immediately send deficiency information to the back office system in real-time to create a work order and process backcharges with fewer errors in less time. Additionally, the signed customer copy is archived in the system for all authorized users to see. This new home warranty and customer service walkthrough software solution for homebuilders is available for NEWSTAR Enterprise.
Archive for the ‘Warranty’ Category
We have known for a long time that warranty and customer service are extremely important aspects of the home building process. Constructech highlights this with an article about the benefits of using technology to reduce the time it takes to resolve home owner PDI and customer service issues. Specifically, home builders can use OnLocation-Warranty to easily track deficiencies and create work orders in a paperless process. Combined with a powerful back-office system, deficiency tracking and supplier/trade quality control comes to life as well with detailed reports and the ability to backcharge easily. The result is an opportunity to improve customer satisfaction, reduce costs, and improve quality in the eyes of the home owner.
Constellation HomeBuilder Systems is pleased to invite you to our first Customer Experience Discussion webinar on September 22nd at 2:00 PM EST.
– Click on the enroll now link to register
This webinar is an open forum discussion for you to share your ideas with several key benefits:
- Learn how other builders improve the customer experience and increase referrals
- Learn how different customers perceive quality (trades, home buyers, and employees)
- Expand your network by connecting and building strong relationships
with other home builders
Host and Speakers:
- Brad Brickman, General Manager of Constellation BuildSERV
- Chip Pennington, Director of Customer Services at Shea Homes
- Brooks Powell, Home Advisor, Powell Custom Homes & Powell Renovations
- Charlie Scott, Partner at Woodland, O’Brien & Scott
- Craig Schweikart, Professional Consultant
Additional Online Resources:
In addition to this online webinar, a new online customer experience discussion forum has been created. We encourage customer service professionals to login and share best practices and real work experience.
Markham, ON, June 25, 2010 –Constellation HomeBuilder Systems (“CHS”) has acquired the assets of BuildTopia of Rockville, Maryland, a web-based construction management software solution for residential home builders. This acquisition is another example of Constellation’s dedication to the home building industry and its long term approach to providing mission critical technology solutions and services for home builders of all sizes.
“We continue to invest in new products and services and maintain our long-term commitment to the home building industry”, says Dexter Salna, President of Constellation HomeBuilder Systems. As the largest software company dedicated to the homebuilding industry, Constellation continues to provide excellent support and services to help our customers successfully run their business now and in the future. We welcome the customers and employees of BuildTopia to the Constellation family.
Constellation’s suite of homebuilding solutions include Software as a Service (SaaS) and hosting alternatives, in addition to solutions that builders can install on their own hardware. In many cases, builders are choosing SaaS and hosting alternatives to get started quickly and avoid the upfront costs associated with purchasing hardware. In addition to our fully integrated sales, production, accounting, and warranty solutions, Constellation also provides quick-start home builder websites with built-in best practices for online marketing, search engine optimization (SEO), and security.
BuildTopia delivers comprehensive web-based construction project management software solutions for residential home builders delivered as a SaaS solution. BuildTopia streamlines and integrates all core construction business processes in one powerful yet easy to use solution to increase production efficiency, reduce errors, maximize each sale, and provide excellent customer service. Builders, developers, and trade partners of every size rely upon BuildTopia to dramatically improve the effectiveness, efficiency and profitability of their businesses.
About Constellation HomeBuilder Systems
As the largest home building software company in the industry, Constellation HomeBuilder Systems has helped more than 2,400 builders manage their information technology costs with integrated software solutions to run their business from dirt to warranty. From planning to homeowner services, we have land development software, new home sales and marketing software, production, purchasing, scheduling, accounting, warranty, electronic homeowner manuals, vendor portal solutions, and web site solutions designed exclusively for the home building industry. Constellation’s product suite includes BuildSoft, Builder 360, Constellation CRM (CFT), Constellation Web Solutions, FAST, NEWSTAR, and Sales1440.
We have a great virtual customer conference planned for May 10-14th. This is our largest virtual customer conference ever with over 30 sessions, guest speakers, industry experts, Constellation staff and many opportunities for builders to learn from their peers.
We’ll cover many recent enhancements in our home building software solutions and offer product training sessions as well. For a detailed agenda and registration information, please click on the link below.
We have an exciting show planned with many experts available to answer your questions about our products, recent acquisitions, and real-world best practices. To register for these sessions, please click on the session name in the schedule below.
Over the past year, we have seen huge changes in our industry and technology in general. While many builders were focused on their business and making many tough decisions, we were focused on providing world-class customer service, enhancing our products, and developing or acquiring new technologies to meet the needs of the changing home builder, home buyer, and home owner.
To meet these demands, we have released major enhancements to our core production, accounting and sales solutions, completed two significant acquisitions, developed two new products, and offer many of our products in hosted configurations. Our track record with new acquisitions demonstrates Constellation’s commitment to customers with world-class service and ongoing product support and enhancements. This means that home builders can rely on Constellation for stable products, dedication to the industry, and proven expertise. With more than 100 employees focused on homebuilding software, and over 2,400 customers we are the largest software company in the industry with the resources to deliver mission-critical solutions for home builders of all sizes.
With several booths at the show this year, please be sure to stop by to share some stories, or just ask our experts a few questions. We would like to learn more about your business and offer our assistance in any way we can.
See you in Vegas.
Constellation Booth Schedule
|Booth #C1145||Booth #C842|
|TuesdayJanuary 19th||11 AM
Field Scheduling and Vendor Portals
HomeBuilder Website Best Practices
|WednesdayJanuary 20th||11 AM
Lead Management Best Practices with Mike Lyon
HomeBuilder Website Best Practices
|ThursdayJanuary 21st||11 AM
Lead Management Best Practices
Warranty and Home Owner Service
|FridayJanuary 22nd||11 AM
Field Scheduling and Vendor Portals
Warranty and Home Owner Service
*if you are unable to attend any of the scheduled events, please contact
Shea Homes Selects Constellation BuildServ’s Ownership Guide To Boost Customer Satisfaction To Higher LevelsMonday, December 14th, 2009
Markham, ON, December 14, 2009 – Constellation HomeBuilder Systems, the largest provider of software for home builders, helps Shea Homes of Walnut, CA boost customer satisfaction to higher levels in 2009 by helping them monitor and improve the new home buyer experience from contract to warranty.
Constellation BuildSERV’s Home Ownership Guide, the 2009 Innovative Housing Technology Award Winner, is used by Shea Homes to enhance home builder-to-home owner communications using content management services, online messaging and warranty management software solutions throughout all phases of the new home construction process to keep new home buyers informed and engaged both during and after construction.
In the recent 2009 J.D. Power New Home Builder Customer Satisfaction Study reveals that customer satisfaction and new home quality has improved dramatically from 2008. Shea Homes, Walnut CA performance in this survey was enhanced and strengthened through the company-wide implementation of BuildSERV Ownership Guide. Shea Homes ranks 1st or 2nd in customer satisfaction in all 5 markets where they competed (Phoenix, San Francisco Area, Denver, Inland Empire, and Orange Co/San Diego), and ranks highest in Shea Trilogy Active Adult communities where they compete in 6 U.S. markets. Year over year, Shea Homes places in the Top 10 for number of homes built each year with approximately 2,400 homes being sold this year.
Shea Homes expanded their commitment to utilize BuildSERV throughout their 11 regions with built-in milestone notification e-mails and web-based appointment scheduling. Shea Homes expanded from 3 to 11 regions for three principal reasons. Firstly, BuildSERV helps Shea Homes internally by allowing everyone to upload, share and collaborate regarding the same documents and information for consistency and unification of their branded image in all locations. Externally, they’re able to proactively communicate with home buyers using milestone-based messaging and appointment scheduling to keep homebuyers informed and positively engaged. Secondly, Shea Homes tracks and monitors home owner activities and warranty performance with activity timeline reports giving them a clear picture as to how the home owner is learning and using the system while helping Shea Homes meet their legal obligations. Finally, the implementation process is quick, easy and cost effective so they save time, money and resources.
Once BuildSERV is delivered to the home buyer by CD ROM, web or e-mail, Shea Homes receives campaign management results with reporting on recipients who’ve received, responded to and are using their information and services. “In essence, instead of delivering the Home Owner’s Manual as a paper 3-ring binder that gets shelved, BuildSERV delivers twelve copies of their Manual electronically during their first two years in their home using BuildSERV’s milestone messaging and web-based Home Ownership Guide”, Chip Pennington, Corporate Director of Customer Service, Shea Homes.
“The next generation of home buyers are expecting more information online, and BuildSERV delivers the effective communication tools they’re looking for with a comprehensive, web-based Home Owner Manual, providing quick and easy access to regular updates about their home and enhanced information services to create better home buying experiences,”
- Robb Pigg
Corporate VP Operations
Constellation HomeBuilder Systems is the largest home building software supplier helping builders manage their information technology costs with cutting-edge, integrated software solutions to run their businesses more effectively. Constellation continues to invest in new products and services, while providing regular updates to keep builders current with today’s technology trends.
Constellation HomeBuilder Systems (“CHS”) is a division of Constellation Software Inc. (“CSI”), and is a publicly traded company.
About Constellation HomeBuilder Systems
As the largest home building software company in the industry, Constellation HomeBuilder Systems has helped more than 2,100 builders manage their information technology costs with integrated software solutions to run their business from dirt to warranty. From planning to homeowner services, we have land development software, new home sales and marketing software, production, purchasing, scheduling, accounting, warranty, electronic homeowner manuals, vendor portal solutions, and web site solutions designed exclusively for the home building industry.
Just a reminder that we will be at PCBC (Booth 1316 South Hall) next week with several new products and enhancements for home builders. We have had a great year developing award winning software products and helping builders do more with less.
Our sales, production, and accounting systems will help builders respond more quickly to prospects, work better with trades and suppliers, build homes on time with improved quality, and reduce ongoing homeowner warranty and service costs.
See you at the show.
Now that the housing boom is behind us and the entire industry is dealing with a new reality, managing warranty and service costs is very important. In this session, we’ll show you how many builders have reduced their warranty and service costs, and improved customer satisfaction and referrals with small investments in online homeowner manuals, maintenance guides, newsletters and service request portals.
The most recent edition of Green Builder Magazine has an interesting article about Constellation BuildSERV and its ability to help builders better manage home owner warranty and service. With electronic media, e-mail communication, and internet websites, builders can provide better information related to warranty guidelines and home maintenance. BuildSERV helps builders communicate with new home buyers as generation X, Y and millennials would expect.
“Homeowners using a web-based portal to access information reduces the need for a paper manual and the related environmental costs,” says Brad Brickman. “The exciting story is our ability to use the web and e-mail to build an ongoing relationship with the homeowner – to update and deliver maintenance and product information on the specific products in their home.”
The full article can be found on page 42 of the December 2008 issue.
It can be downloaded from the following location.