We just put the finishing touches on the latest OnLocation-Warranty customer experience video. The video describes our mobile solution for paperless PDI, inspections, and warranty walkthroughs. Home builders can capture electronic signatures on a tablet device and immediately send deficiency information to the back office system in real-time to create a work order and process backcharges with fewer errors in less time. Additionally, the signed customer copy is archived in the system for all authorized users to see. This new home warranty and customer service walkthrough software solution for homebuilders is available for NEWSTAR Enterprise.
Archive for the ‘Mobile Device Software’ Category
We have known for a long time that warranty and customer service are extremely important aspects of the home building process. Constructech highlights this with an article about the benefits of using technology to reduce the time it takes to resolve home owner PDI and customer service issues. Specifically, home builders can use OnLocation-Warranty to easily track deficiencies and create work orders in a paperless process. Combined with a powerful back-office system, deficiency tracking and supplier/trade quality control comes to life as well with detailed reports and the ability to backcharge easily. The result is an opportunity to improve customer satisfaction, reduce costs, and improve quality in the eyes of the home owner.
We have a great virtual customer conference planned for May 10-14th. This is our largest virtual customer conference ever with over 30 sessions, guest speakers, industry experts, Constellation staff and many opportunities for builders to learn from their peers.
We’ll cover many recent enhancements in our home building software solutions and offer product training sessions as well. For a detailed agenda and registration information, please click on the link below.
We have an exciting show planned with many experts available to answer your questions about our products, recent acquisitions, and real-world best practices. To register for these sessions, please click on the session name in the schedule below.
Over the past year, we have seen huge changes in our industry and technology in general. While many builders were focused on their business and making many tough decisions, we were focused on providing world-class customer service, enhancing our products, and developing or acquiring new technologies to meet the needs of the changing home builder, home buyer, and home owner.
To meet these demands, we have released major enhancements to our core production, accounting and sales solutions, completed two significant acquisitions, developed two new products, and offer many of our products in hosted configurations. Our track record with new acquisitions demonstrates Constellation’s commitment to customers with world-class service and ongoing product support and enhancements. This means that home builders can rely on Constellation for stable products, dedication to the industry, and proven expertise. With more than 100 employees focused on homebuilding software, and over 2,400 customers we are the largest software company in the industry with the resources to deliver mission-critical solutions for home builders of all sizes.
With several booths at the show this year, please be sure to stop by to share some stories, or just ask our experts a few questions. We would like to learn more about your business and offer our assistance in any way we can.
See you in Vegas.
Constellation Booth Schedule
|Booth #C1145||Booth #C842|
|TuesdayJanuary 19th||11 AM
Field Scheduling and Vendor Portals
HomeBuilder Website Best Practices
|WednesdayJanuary 20th||11 AM
Lead Management Best Practices with Mike Lyon
HomeBuilder Website Best Practices
|ThursdayJanuary 21st||11 AM
Lead Management Best Practices
Warranty and Home Owner Service
|FridayJanuary 22nd||11 AM
Field Scheduling and Vendor Portals
Warranty and Home Owner Service
*if you are unable to attend any of the scheduled events, please contact
Just a reminder that we will be at PCBC (Booth 1316 South Hall) next week with several new products and enhancements for home builders. We have had a great year developing award winning software products and helping builders do more with less.
Our sales, production, and accounting systems will help builders respond more quickly to prospects, work better with trades and suppliers, build homes on time with improved quality, and reduce ongoing homeowner warranty and service costs.
See you at the show.
Constellation HomeBuilder Systems Wins Top Products Award for BuildSoft and OnLocation Construction-ManagerFriday, January 30th, 2009
Markham, ON, January 30, 2009 – Constellation HomeBuilder Systems, the largest provider of homebuilding software, is pleased to announce the winner of two Constructech Top Products awards for Constellation BuildSoft and Constellation OnLocation-Construction Manager. “Constellation is a unique company in the home building software industry. We strive to develop world class products, work closely with our customers and provide stable solutions home builders can trust to run their business now and in the future”, says Dexter Salna, President of Constellation HomeBuilder Systems. “The BuildSoft system for residential builders and remodelers is a great example of how Constellation has invested in an established product to improve software, documentation, training and customer support. BuildSoft customers agree that the product has improved immensely and we receive positive feedback on a daily basis.”
OnLocation-Construction Manager is the latest solution in the award winning suite of OnLocation mobile device applications for home builders. In addition to core scheduling functionality and payment approval, field staff and inspectors can easily identify and record quality issues at any point during the building cycle and beyond. Not only can vendor payment be withheld, but issues can be addressed easier and tracked over periods of time. Using the camera capabilities of many mobile devices, you can capture photos from the field and automatically categorize them within the system. Once they are in the system, they can easily be made available for all employees and distributed to managers, vendors, and home buyers as necessary. The photos and easy identification of quality issues becomes a key tool in supplier and trade negotiations. This Constructech Top Products award for enhanced products is the third award for Constellation’s OnLocation suite of mobile device software solutions.
BuildSoft is one of Constellation’s core production and accounting systems, tailored specifically for small-volume, custom home builders and remodelers. Our other mission critical production and accounting systems include FAST, NEWSTAR, Builder 360, BuildSoft, Constellation CRM (formerly Computers for Tracts) and LandDev. We continue to support and enhance these systems with the latest regional and regulatory requirements and bring new functionality to help our customers improve their core operations.
About Constellation HomeBuilder Systems
As the largest home building software company in the industry, Constellation HomeBuilder Systems has helped more than 2,100 builders manage their information technology costs with integrated software solutions to run their business from dirt to warranty. From planning to homeowner services, we have land development software, new home sales and marketing software, production, purchasing, scheduling, accounting, warranty, electronic homeowner manuals, and vendor portal solutions designed exclusively for the home building industry.
About Constructech Residential
Looking at information technology, building control automation, and automated home technology through the eyes of the builder, contractor, and corporate owner, Constructech magazine is focused on providing the construction industry with the necessary tools to increase productivity and profitability. Constructech Residential takes the perspective of the homebuilding professional in uncovering the true value of automated home technology options and information technology tools.
FOR IMMEDIATE RELEASE
Markham, ON, January 8, 2009 – Constellation HomeBuilder Systems, the largest provider of homebuilding software, announces the availability of nine new homebuilding software technologies. Instead of cutting back on development, in a time when many homebuilding software companies are struggling to meet the most basic customer support requests, Constellation is taking this opportunity to increase its investment in new technology and solutions for home builders. “We are continuing to invest in new products and services for home builders and maintain our long-term commitment to the home building industry”, says Dexter Salna, President of Constellation HomeBuilder Systems. “As everyone knows, the home building industry and real estate in general are very cyclical and, as a result, there has been very little long term investment in software for homebuilders. The long-term stability of Constellation ensures that we will continue to support our customers and bring new solutions forward to help builders and land developers compete in any type of market condition.”
Constellation will be at the 2009 International Builders Show in Las Vegas, NV from January 20th-23rd 2009; booth #C4299. Please contact us to request an appointment, or visit our booth during the show. All of our new solutions will be available for demos and our product experts will be available for detailed discussions.
With Constellation, home builders have security and stability with their software investments and the comfort of knowing that they will be supported now and in the years to come. Our continuing investment in software for home builders and land developers will help Constellation customers manage costs more effectively and respond to changes more quickly in 2009 with the following new technologies and solutions.
Constellation LandDev, an integrated web-based land development system designed exclusively for land developers with flexible “best practices” to automate workflow, reduce and control costs, view cash flow and job schedules, while at the same time automating many tasks that are now manually performed. LandDev includes a vendor portal and supports detailed and summary level budgeting, estimating, bidding, contracting, and payment processing with easy to manage security and approval settings.
Marketing and New Home Sales
Constellation CRM Marketing is an industry-proven new home sales and marketing system that enables you to capture all relevant customer information for targeted, customized campaign management. The hallmark of every great marketing strategy is to know and communicate effectively with your prospects. Who are they, individually or as a group? When, where and how are they likely to buy? With easy-to-use tools to help you ask the right questions, you’ll understand and meet your customers’ budget and lifestyle preferences every time. Stay ahead of the competition; improve productivity and profitability with personalized marketing campaigns to turn qualified leads into new homebuyers. This highly disciplined, flexible system gives you the unique ability to design, build and deliver buyer-qualified products with every home you build.
Design Center Upgrades and Options Selections
OnLocation-Design Center is an integrated mobile device software application that helps design center staff easily manage options, upgrades, and color selections while helping to maximize the amount of each sale. During option and upgrade selection appointments, sales staff can walk through available options and upgrades while keeping running totals and making suggestions within the home buyer’s budget. With fewer errors and no additional data entry, the sales documents and addendums are printed and signed immediately.
Executive Dashboards and Reporting
NEWSTAR Enterprise and FAST have been updated with enhanced executive dashboards and reporting functionality. With FOCUS and FAST Insight, managers, field staff, vendors, and other partners can have access to production and accounting information as needed. Key business indicators are visible in a graphical format with the ability to drill down and look at the data in additional detail when making critical decisions.
Accounting and Production System Enhancements
Constellation’s core products include home building accounting and production systems used by over 40% of the top 100 home building companies in North America and over 1,400 home builders in total. Our mission critical production and accounting systems include FAST, NEWSTAR, Builder 360, BuildSoft, Constellation CRM (formerly Computers for Tracts) and LandDev. We continue to support and enhance these systems with the latest regional and regulatory requirements and bring new functionality to each system to help our customers improve their core operations.
Field Scheduling and Quality Control
OnLocation-Construction Manager is the latest solution in the award winning software OnLocation family of mobile device applications for home builders. In addition to core scheduling functionality and payment approval, field staff and inspectors can easily identify and record quality issues at any point during the building cycle and beyond. Not only can vendor payment be withheld, but issues can be addressed easier and tracked over periods of time. Using the camera capabilities of many mobile devices, you can capture photos from the field and automatically categorize them within the system. Once they are in the system, they can easily be made available for all employees and distributed to managers, vendors, and home buyers as necessary. The photos and easy identification of quality issues becomes a key tool in supplier and trade negotiations.
Warranty and Homeowner Expectation Management: Driving Referral Sales
Constellation BuildSERV – Ownership Guide is a hosted web portal and e-mail service for the delivery of home care and warranty information to new home buyers. Multiple touch-point communication tools help you track responses and reinforce your warranty and customer service standards. Integrated lead referral programs offered during and after the warranty period will help you drive referral sales.
Home Owner Portal and Customer Self-Serve
Constellation HomePlate is a home owner web portal designed to enhance the home owner experience by providing 24/7 Internet access to construction schedules, warranty requests, and home purchase information from contract to warranty. It’s designed to deliver instant information to your customers anytime, anywhere, without phone calls or phone staff. HomePlate is easily customized to match your website and data flows seamlessly between your production system and the HomePlate website.
Database and Technology Flexibility
NEWSTAR Enterprise, FAST, Builder 360 and Constellation CRM all operate on Microsoft SQL, which is essentially becoming the industry standard database technology. Microsoft SQL, familiar to many home building professionals, provides self-tuning for database performance, replication built-in for faster and easier reporting, more security with failover clustering, and enhanced automated out-of-the-box scheduling and alert services.
About Constellation HomeBuilder Systems
As the largest home building software company in the industry, Constellation HomeBuilder Systems has helped more than 1,400 builders manage their information technology costs with integrated software solutions to run their business from dirt to warranty. From planning to homeowner services, we have land development software, new home sales and marketing software, production, purchasing, scheduling, accounting,
warranty, electronic homeowner manuals, and vendor portal solutions designed exclusively for the home building industry.
The benefits of mobile device software, field scheduling solutions, quality contral, and vendor communication are discussed by Tim Alexander from HPH.
The full article can be found at the following location:
As you prepare and finalize your budgets for 2009, we wanted you to be aware of the following solutions that we have enhanced or released in the previous year.
We are also announcing an exciting 30-minute webinar series that can help you with the following:
- Reduce production costs
- Improve management insight
- Build stronger customer relationships
- Work more efficiently with suppliers and trades
- Maximize upgrades on each sale
Constellation BuildSERV’s hosted document library and online collaboration systems help builders manage home ownership documents and related warranty information. Our comprehensive services ease the task of organizing and compiling home ownership guides, and provide a method for delivering and tracking important buyer communications.
– Tues. Nov. 11 @ 2PM EST
Constellation HomePlate – Home Buyer Portal
Constellation HomePlate offers home builders a secure, web-based portal for their homebuyers and homeowners from contract to post-warranty. It’s designed to deliver instant information to your customers anytime, anywhere.
– Mon. Nov. 24 @ 2PM EST
Constellation Online Virtual Showroom
Constellation Online Virtual Showroom is a web-based lead generation tool that creates qualified prospects through unique visualization technology. Visitors to your website can mix and match exterior and interior colors and materials and see their choices instantly rendered on photographs of your model homes.
– Tues. Nov. 25 @ 2PM EST
Constellation CRM is a comprehensive suite of customer relationship management solutions for all sizes of home builders. Designed to help improve customer communication, options selection, and upgrade sales, now is the perfect time to take a look at Constellation CRM.
– Tues. Nov. 18 @ 2PM EST
FAST E-Leads and FAST Sales
FAST SALES and FAST E-Leads arms your sales team with the advantage they need to close the sale. FASTSales helps you streamline your sales process by automating follow-up and leveraging process-based workflow. With every sale a precious commodity you need a sales system that provides flexibility while maintaining accountability, that is FASTSales.
– Thurs. Nov. 20 @ 2PM EST
Constellation CRM Design Center
Constellation CRM Design Center provides your design staff with the tools to quickly, accurately and profitably prepare complex measured goods configurations, such as flooring or custom countertops. If you are looking to maximize the profits from your dedicated Design Center, now is the time to consider Constellation CRM Design Center.
– Wed. Nov. 12 @ 2PM EST
Constellation FOCUS is an integrated, web-based Business Intelligence (BI) solution designed to improve business performance through monitoring and proactive exception-based reporting. FOCUS can easily distribute pre-configured reports and notifications to suppliers, managers, employees and other business partners.
– Wed. Nov. 19 @ 2PM EST
FAST Insight helps you to make the critical business decisions necessary in today’s economy on a daily basis, FASTInsight provides dashboard level views and detailed decision support in real-time so you can make those decisions with confidence. Know in an instant your financial and operational health with FASTInsight.
– Fri. Nov. 21 @ 12PM EST
Builder 360 – JobView 360
JobView 360 is a secure web-based project management solution designed exclusively for home builders to powerfully advance the flow of communication and develop reliable, partnerships between trade partners, subcontractors, and homebuilder employees.
– Mon. Nov. 17 @ 2PM EST
Constellation LandDev supports detailed and summary level budgeting, estimating, bidding, contracting, and payment processing with user configured authorization processes. Find mistakes on paper before they happen in the field and become too expensive or too late to fix. LandDev allows users to eliminate the paper chase with workflow technology that sends e-mail messages to targeted individuals for budget approval, change order approval, payment approval and notification, as required, leading to an unprecedented control of cost and schedules.
– Mon. Nov. 10 @ 2PM EST
OnLocation-Schedule is an award-winning, fully-integrated, wireless software application designed to meet the needs of field staff, home builders and suppliers. This easy-to-use application offers effortless monitoring and tight control of construction schedules and payment processes, while improving the efficiency of supplier communications.
– Thurs. Nov. 13 @ 2PM EST
PocketFAST works seamlessly with your FAST schedules to extend the benefits of an integrated management system to your production line. Field managers and vendors will be more efficient, more effective, and more accurate with PocketFAST, providing essential, time sensitive information throughout your organization, as it happens. That’s what you should expect with an enterprise system, and PocketFAST delivers.
– Thurs. Nov. 13 @ 2PM EST
Constellation BuildPro is the leading, integrated, scheduling and vendor collaboration system utilized by home builders to effectively manage tight construction schedules and improve homebuilding efficiency. Over 10,000 builders and suppliers are using BuildPro and SupplyPro to help build thousands of homes more efficiently, communicate more effectively, and build stronger trade relationships. As an internet solution, the system is always available in the office, at home, or in the field.
– Fri. Nov. 21 @ 2PM EST
We are getting close to releasing several new and exciting products and services for home builders.
OnLocation-ConstructionManager allows you to schedule jobs, control payments, control production quality, and communicate with trades. With real-time exception control and quality monitoring, you can identify quality issues before it’s too late or too expensive. Your superintendents and quality control staff can quickly run though a checklist and identify problems. Not only are the problems identified and stored in NEWSTAR Enterprise, but you can take photos with your mobile device for management oversight and supplier communications. These photos serve as a record of deficiencies for suppliers and trades and ensure that everyone has the ability to see problems when they occur.
– Thurs. Nov. 20 @ 2PM EST
OnLocation-DesignCenter is an integrated software application that helps design center staff easily manage options, upgrades, and color selections and maximize home builder design center profitability. Using a barcode scanner, options, upgrades, and colors are easily captured and recorded in NEWSTAR Sales. From there, design center staff quickly generates the contract addendum and present it to the customer for approval. Design center staff no longer need to waste time keying product codes into the system while the customer waits.
– Fri. Nov. 14 @ 2PM EST
If you have any additional questions, please contact Cathy Kotsopoulos at (888) 723-2222 or via e-mail at firstname.lastname@example.org.
Constellation HomeBuilder Systems, the largest provider of homebuilding software in the industry, is pleased to announce that Constellation OnLocation-Schedule has won the Constructech Top Products 2008 award.
Constructech selected Constellation OnLocation-Schedule for its ease of use and extremely powerful field scheduling functionality. Designed for both superintendents and construction managers, OnLocation-Schedule ensures that everyone is up-to-date and that building progress is closely monitored.
“We congratulate Constellation HomeBuilder Systems for winning a Constructech Top Products award,” said Mike Carrozzo, editor, Constructech magazine. “Customers using this product have had great success managing construction schedules and payment processes from the field.” This is yet another benefit that Constellation provides to its customers. With an unsurpassed dedication to the homebuilding industry and continued investment in new technologies, Constellation is positioned to lead the industry for many years to come.
As part of the OnLocation suite of mobile device applications, OnLocation-Schedule is one piece of the big picture. Coupled with NEWSTAR Enterprise and Constellation Focus, OnLocation is the basis for a powerful system of schedule management, supplier and trade performance measurement, and timely report generation and distribution. Many builders have used this system to achieve better supplier and trade relationships, while increasing customer satisfaction with fewer mistakes and improved cycle times. Using OnLocation-Schedule’s “Complete with Exceptions” feature has allowed builders to withhold payments for work that was done incorrectly, while allowing the building schedule to proceed in many cases. In addition, the use of Constellation Focus allows suppliers to be given a statement that identifies all the tasks for which payment is being held, reducing the number of phone calls and providing a clear incentive for completing the work as soon as possible.
“We are very excited about OnLocation-Schedule being selected for another homebuilding industry award,” exclaims Dexter Salna, President of Constellation HomeBuilder Systems. “Constellation listens to its customers and develops the solutions that will improve their businesses. We have a strong group of early adopter customers that deserve a lot of credit for helping us develop award winning applications. These relationships improve product quality and ultimately improve the solutions that we can offer to other homebuilders.”
A division of Specialty Publishing Co., Constructech advises 40,000 unique builders and contractors in all trades within the homebuilding market on the technology, services, and automated home technology that help improve business and increase margins. With a specialized focused in the homebuilding space, Constructech uncovers the solutions that are shaping the way homes are built.
About Constellation HomeBuilder Systems
As the largest homebuilding software company in the industry, Constellation has helped more than 1,400 homebuilding companies manage their information technology costs with integrated software solutions to run their business from dirt to warranty. From planning to homeowner services, we have land development software, new home sales and marketing software, production, purchasing, scheduling, accounting, warranty and homebuilding vendor portal solutions designed exclusively for the homebuilding industry.
Constellation HomeBuilder Systems
Phone: (888) 723-2222