Archive for the ‘Customer Story’ Category

2013 NHQ Awards: Constellation Customers Clean Up

Friday, October 19th, 2012
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2013 NHQ Gold Award Winner: Charter Homes & Neighborhoods

The 2013 National Housing Quality Awards have been announced, and we are proud to report that two of our customers, DSLD Homes and Charter Homes & Neighborhoods, have taken the Silver and Gold awards, respectively. Congratulations to you both! At Constellation, we strive to aid our clients any way we can in their efforts to streamline building processes, and we are thrilled to play a small role in the success of these two remarkable builders.

DSLD Homes

In 2008, we implemented a Constellation solution for DSLD Homes, a brand-new homebuilder in Louisiana. Today, DSLD builds 687 homes annually, and we like to think that we played a small part. DSLD uses Constellation to help them collaborate, control costs, and eliminate mistakes.

DSLD boasts a 46-day cycle time, which is made possible in part by NEWSTAR Scheduling. Further, the article notes that the builder’s “trades are paid within two days of completing the work, even without submitting an invoice.” Again, NEWSTAR Scheduling with AutoPay and NEWSTAR Workflow Services allow the system to automatically transfer funds to the trades, as contracted, as soon as the work has been checked to the builder’s satisfaction. Read more about DSLD’s big win by clicking here.

Charter Homes & Neighborhoods

Charter Homes has achieved the prestigious status of NHQ Gold, having progressed from Bronze to Silver in the previous two years. This is an enviable feat, as there have only been seven homebuilders to receive the honor since the award’s inception in 1993. Charter Homes uses Constellation software to manage their operations, with Sales1440 utilized for sales, marketing, planning, and tracking. Read more about Charter Homes’ climb from Bronze to Gold by clicking here.

Once again, congratulations to DSLD and Charter: two progressive homebuilders who push the envelope of efficiency and maximize margins without satisfying quality or customer satisfaction.

Constellation OnLocation-Warranty Video Posted

Friday, October 15th, 2010
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We just put the finishing touches on the latest OnLocation-Warranty customer experience video.  The video describes our mobile solution for paperless PDI, inspections, and warranty walkthroughs.  Home builders can capture electronic signatures on a tablet device and immediately send deficiency information to the back office system in real-time to create a work order and process backcharges with fewer errors in less time.  Additionally, the signed customer copy is archived in the system for all authorized users to see. This new home warranty and customer service walkthrough software solution for homebuilders is available for NEWSTAR Enterprise.

The Value of a New Home Sales and CRM System

Wednesday, October 13th, 2010
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Recently, I had the opportunity to visit with a client and was pleasantly surprised.  The Sales Manager explained that they weren’t currently using all of the features in their new home sales system to capture all the sales information, but then she explained that they did use it for many important functions.  She explained that even though they didn’t use it to its fullest extent, it was still a very helpful tool, and she excitedly described how it recently helped her land a very important sale.

A husband and wife had come into the sales office one day and told her that they had visited and taken a look around a couple of years ago, and liked what they saw, and they were getting closer to being ready to buy.  The Sales Manager welcomed them back, and invited them to take a look around the model, and politely excused herself, saying that she needed to take care of something in her office and that she would be back in just a moment.  She rushed back into her office and pulled up their names in their CRM system, and was able to refresh her memory by reading all of the detailed notes she had recorded during their earlier visits.  She returned to her buyers, and created opportunities to work the pieces of information that she had gathered from their visits 2 years ago, into the conversation.  The prospects felt very special and thought it was absolutely amazing that she remembered so much about them.

The Sales Manager told me that she ultimately closed a sale with them, and that the prospects mentioned they were very impressed with her ability to remember them.  While she recognizes that there were many other factors that impacted the final purchase decision, she was also confident that her effort to enter additional prospect information in the new home sales and CRM system played a large role in landing the sale.

Constellation Customers Win Ontario Home Builders’ Association Awards

Monday, December 17th, 2007
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The Ontario Home Builders’ Association has recognized the following Constellation customers with OHBA awards.

2007 Ontario GREEN Builder of the Year
Reid’s Heritage Homes

Most Outstanding Production Built Home – two storey up to 2500 sqft.
Mattamy Homes, for White Pines – The Rutherford, Bracebridge

Best TV or Onsite Video/Digital Presentation
Empire Communities, for Beyond the Sea Condominiums, Etobicoke

Best Low Rise Ad Campaign
Rosehaven Homes, for Rosehaven Homes – “This is Rosehaven”, Oakville

Best Interior Decorating Model Home/Suite – under 2000 sqft.
Monarch Corporation, for Legacy at Heron’s Hill “Millcroft Corner Suite”, Toronto

Best Project Sales Brochure – Low Rise
Empire Communities, for Riverland, Breslau

Best Project Sales Brochure – High Rise
Baywood Homes, for Bohemian Embassy, Toronto

Congratulations to all of the winners.

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Constellation Customers Win Prestigious Alberta Builder Awards

Tuesday, December 4th, 2007
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Several Constellation customers were recognized recently by the Canadian Home Builders Association. Congratulations to UBG Alpine Homes, ALBI Homes, Daytona Homes, and QualicoSterling Homes.

UBG Alpine Homes wins the Ralph Scurfield Builder of the Year Award, Multifamily Wood Frame, and Multifamily Overall Complex.

ALBI Homes wins the award for Single Family $425,000 $549,999.
Sterling Homes with the award for Single Family $260,000 $299,999.
Daytona Homes with the award for Single Family $225,000 $259,999.

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