Markham, ON, December 14, 2009 – Constellation HomeBuilder Systems, the largest provider of software for home builders, helps Shea Homes of Walnut, CA boost customer satisfaction to higher levels in 2009 by helping them monitor and improve the new home buyer experience from contract to warranty.
Constellation BuildSERV’s Home Ownership Guide, the 2009 Innovative Housing Technology Award Winner, is used by Shea Homes to enhance home builder-to-home owner communications using content management services, online messaging and warranty management software solutions throughout all phases of the new home construction process to keep new home buyers informed and engaged both during and after construction.
In the recent 2009 J.D. Power New Home Builder Customer Satisfaction Study reveals that customer satisfaction and new home quality has improved dramatically from 2008. Shea Homes, Walnut CA performance in this survey was enhanced and strengthened through the company-wide implementation of BuildSERV Ownership Guide. Shea Homes ranks 1st or 2nd in customer satisfaction in all 5 markets where they competed (Phoenix, San Francisco Area, Denver, Inland Empire, and Orange Co/San Diego), and ranks highest in Shea Trilogy Active Adult communities where they compete in 6 U.S. markets. Year over year, Shea Homes places in the Top 10 for number of homes built each year with approximately 2,400 homes being sold this year.
Shea Homes expanded their commitment to utilize BuildSERV throughout their 11 regions with built-in milestone notification e-mails and web-based appointment scheduling. Shea Homes expanded from 3 to 11 regions for three principal reasons. Firstly, BuildSERV helps Shea Homes internally by allowing everyone to upload, share and collaborate regarding the same documents and information for consistency and unification of their branded image in all locations. Externally, they’re able to proactively communicate with home buyers using milestone-based messaging and appointment scheduling to keep homebuyers informed and positively engaged. Secondly, Shea Homes tracks and monitors home owner activities and warranty performance with activity timeline reports giving them a clear picture as to how the home owner is learning and using the system while helping Shea Homes meet their legal obligations. Finally, the implementation process is quick, easy and cost effective so they save time, money and resources.
Once BuildSERV is delivered to the home buyer by CD ROM, web or e-mail, Shea Homes receives campaign management results with reporting on recipients who’ve received, responded to and are using their information and services. “In essence, instead of delivering the Home Owner’s Manual as a paper 3-ring binder that gets shelved, BuildSERV delivers twelve copies of their Manual electronically during their first two years in their home using BuildSERV’s milestone messaging and web-based Home Ownership Guide”, Chip Pennington, Corporate Director of Customer Service, Shea Homes.
“The next generation of home buyers are expecting more information online, and BuildSERV delivers the effective communication tools they’re looking for with a comprehensive, web-based Home Owner Manual, providing quick and easy access to regular updates about their home and enhanced information services to create better home buying experiences,”
- Robb Pigg
Corporate VP Operations
Constellation HomeBuilder Systems is the largest home building software supplier helping builders manage their information technology costs with cutting-edge, integrated software solutions to run their businesses more effectively. Constellation continues to invest in new products and services, while providing regular updates to keep builders current with today’s technology trends.
Constellation HomeBuilder Systems (“CHS”) is a division of Constellation Software Inc. (“CSI”), and is a publicly traded company.
About Constellation HomeBuilder Systems
As the largest home building software company in the industry, Constellation HomeBuilder Systems has helped more than 2,100 builders manage their information technology costs with integrated software solutions to run their business from dirt to warranty. From planning to homeowner services, we have land development software, new home sales and marketing software, production, purchasing, scheduling, accounting, warranty, electronic homeowner manuals, vendor portal solutions, and web site solutions designed exclusively for the home building industry.