Archive for September, 2010

Join the Customer Experience Discussion

Thursday, September 9th, 2010

Constellation HomeBuilder Systems is pleased to invite you to our first Customer Experience Discussion webinar on September 22nd at 2:00 PM EST.

– Click on the enroll now link to register

This webinar is an open forum discussion for you to share your ideas with several key benefits:

  • Learn how other builders improve the customer experience and increase referrals
  • Learn how different customers perceive quality (trades, home buyers, and employees)
  • Expand your network by connecting and building strong relationships
    with other home builders

Host and Speakers:

  • Brad Brickman, General Manager of Constellation BuildSERV
  • Chip Pennington, Director of Customer Services at Shea Homes
  • Brooks Powell, Home Advisor, Powell Custom Homes & Powell Renovations
  • Charlie Scott, Partner at Woodland, O’Brien & Scott
  • Craig Schweikart, Professional Consultant

Additional Online Resources:

In addition to this online webinar, a new online customer experience discussion forum has been created.  We encourage customer service professionals to login and share best practices and real work experience.

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